Senior Pages
[Skip to Content]

Columbia Basin Hearing Center

4015 W Clearwater Ave
Kennewick WA 99336
Phone: (509) 736-4005

For over 32 years, we’ve been helping people in Kennewick, Pasco, Richland, and surrounding areas improve the quality of their lives.
Visit our fantastic website to learn about us.

Please take a look at what you will find on our website
Click on our logo... 

Tips for Selecting a Quality Hearing Aid

If you’re suffering from hearing loss, you aren’t alone. More than 40 million Americans suffer from some form of hearing loss. Hearing aids can help relieve the consequences of hearing loss and help significantly increase quality of life for those with this condition.

If you think you may need a hearing aid, your first step is to talk with a Doctor of Audiology to do further testing and explore treatment options. Types of hearing loss as well as individual needs vary widely, and because of this treatment can vary from person to person.

Here are the top things to do if you are ready to treat your hearing loss-

1. Choose your hearing care professional wisely. Not all professionals that work with hearing aids are the same. In fact, dispensers in the state of Washington only have to have a high school diploma and little formal training to fit hearing aids. Doctors of Audiology have the highest possible training about all aspects of hearing loss, rehabilitation, and hearing technology. Start with someone dedicated to helping you with your hearing journey, not just someone interested in selling a hearing aid.

2. Get comprehensive testing to determine your hearing loss and needs- This testing should include a case history questioning all aspects of your hearing needs present and past, other symptoms involving your ears, and any medical conditions that might affect hearing and hearing technology needs. 

3. Selecting the right technology is a TEAM approach which is UNIQUE to each patient- There is no “one size fits all” solution to selecting the right hearing aid as there are a variety of different manufactures, styles, and functions available in today’s hearing aids. Because of all the different options, consulting with a Doctor of Audiology will help you choose the right hearing aid to fit your needs. Again, what is best for your neighbor might not be right for you. A personalized consultation about YOUR listening needs, not the latest hearing fad, is imperative to your hearing success
4. Follow-up Care- This is just as important as selecting the right professional and technology to maximize your investment in better hearing. Make sure you select a company that is established and believes in care AFTER the hearing aid is fit. Hearing aids need to be cleaned every four to six months to minimize costly future repairs and extend their lifespan. Additionally your hearing should be checked every few years to make sure the hearing aids are adjusted to meet your needs, not just when they are fit, but for the life of the device. Some clinics include these services (and other things such as warranties, batteries and supplies) at no additional costs which makes sure that your investment in better hearing will last for the long run.

There are a lot of beautiful sounds in the world, don’t let your hearing loss cause you to miss any more of them. Better living through better hearing is possible if you combine the best professionals, technology, and services. There is no better time to experience better hearing so be sure to start monitoring your hearing levels annually to make sure your ears are working the best they can. We check our teeth and eyes annually; it’s time to start adding our ears to our yearly wellness checklist! 


Meet Our Audiologists

Dr. Shannon M. Aiello, Au.D.


Dr. Shannon Aiello joined Columbia Basin Hearing Center in 2007 during her clinical externship. In 2008, she graduated from Western Michigan University with her Doctorate of Audiology. She is a fellow of the American Academy of Audiology. She specializes in diagnostic and rehabilitative audiology with an emphasis in geriatrics and tinnitus management. She particularly enjoys working with new hearing technology and rehabilitation.

Dr. Shannon is a leading expert in the area of tinnitus and a past board member of the Tinnitus Practitioners Association. She has been trained on a variety of tinnitus management strategies and techniques.

Shannon loves spending time with her family and children. Shannon and Neil are blessed with four beautiful children, three girls and one boy. She also loves her two four-legged children, Buck and Jazz. Shannon enjoys jogging, playing golf, chickens, and being outdoors.

Dr. Neil W. Aiello, Au.D.


Dr. Neil W. Aiello, Au.D., received his education at Washington State University, graduating with his master’s degree in audiology in 1992. He immediately joined his father, Dr. Frank A. Aiello, Ph.D. at Columbia Basin Hearing Center. After working in the field for 12 years, Neil attended Salus University where he graduated with his clinical doctorate in 2007. He is a fellow of the American Academy of Audiology. He specializes in diagnostic audiology, hearing technology, vestibular evaluations and management, as well as rehabilitative audiology with an emphasis in geriatrics. His credentials allow him to frequently serve as an expert witness in the field of forensic audiology. His business acumen, combined with over 20 years of experience together ensure the highest level of care and expertise for all of our patients. Dr. Neil is passionate about improving his patient’s quality of life through better hearing.

When not working in the practice, Neil loves spending time with his family and children. Neil and Shannon have four children, three beautiful girls, and one happy little boy. Neil especially enjoys photography and taking his family to play golf. Neil is a Tri-Cities native and is proud to call this area his home.

Jennyfer D. Wright, M.A.

Implant & Pediatric Specialist

Jennyfer Wright received her Master’s Degree in Audiology from Western Washington University in 2006. Following graduation, she began working at Columbia Basin Hearing Center. Her specialties include diagnostics, cochlear implants, and pediatric audiology.

Jennyfer is one of the few audiologists trained in Southeastern Washington on cochlear implant evaluation, activation, and mapping. Columbia Basin Hearing Center is the only satellite clinic in Southeast Washington working with a variety of hospitals on the west side to provide these services locally.

She enjoys kayaking, and going on walks with her lab.



Our Better Hearing Plan

  • Trial and retraining periods on all new hearing aid purchases
  • Up to 4-year repair warranty on Premium devices
  • 4-year free batteries on Premium devices

Our Core Values

Columbia Basin Hearing Center stands for providing the most elite in hearing healthcare and services so our patients may experience better living through better hearing

Welcome to the Columbia Basin Hearing Center!

CBHC is one of the most trusted hearing centers in Washington. Founded in 1978 by Dr. Francis A. Aiello, Ph.D., we have grown from a small hearing and speech center to one of the largest in the state.

In 1992, Dr. Aiello’s son, Dr. Neil W. Aiello, Au.D. FAAA, joined our team. Today, he and his wife, Dr. Shannon M. Aiello, Au.D. FAAA, along with clinical audiologist Jennyfer D. Wright, M.A., lead the center. CBHC continues to evolve into an institution that serves the individual conditions of Eastern Washington patients.

What We Do

The Columbia Basin Hearing Center provides high quality and advanced hearing and tinnitus products. Our goal is to let our patients live better by improving their hearing. We do this by correctly diagnosing and addressing their problem areas.

Our Licensed Audiologist and Doctors of Audiology monitor each of our patients. With their credentials and expertise, patients can rely on accurate diagnostics, effective treatment methods, an ideal patient environment, and amazing results.

What You Can Expect

Expect a thorough and straightforward process when you come for an appointment. Columbia Basin Hearing Center uses state-of-the-art technology to conduct our initial hearing assessments and provide the right products and solutions.

We can minimize the effects of hearing loss with early detection, correct diagnoses, proper treatment, and a commitment to solving the problem.

Work with our team to have better living through better hearing. Visit us today, or call us for more information about your hearing center of choice in Washington.


Visit our website and sign up for our Blog